How to Check a House Cleaners References

When most people hire a house cleaner, they focus on two things:

  1. What do they cost?
  2. Will they do the job right?

However, there is a third element that is much more important than either of those two: Are the house cleaners trustworthy?

Checking a House Cleaner’s References is an Important Part of the Hiring Process

Here are some of the things you can do to make sure you hire a house cleaner that gets the job done to your standards and can be 100% trusted to have up-close and personal access to your home or business’s contents.

Contact the references they provide. Yes, taking the time to call or email references can be inconvenient, but it’s a lot less inconvenient than paying for cleaning services that aren’t up to part or – in worst case scenarios –pressing charges when valuables are stolen or sensitive personal information is compromised.

How to Check a House Cleaners References
How do you properly check for a house cleaners references?

DO ask the cleaning service’s owner for at least three to five references, and then DO take the time to contact each and every one of them to ask the right questions (more on that below).

Ask for current references. Often, cleaning companies throw together a list of references and then never update it. Since the turnover rate for cleaning employees is relatively high, the quality of the services they provided three years ago, a year ago or even two months ago may be a far cry from what they provide now based on who comprises the employee roster. Make sure all of the references you speak to are currently using their service or else the references are completely pointless.

Ask the right questions. Don’t just ask, “Are you happy with Company XYZ’s cleaning services?” Get down to the nitty-gritty. The answers to some questions may be more important to you than others, but things to consider include:

  • Are they timely?
  • How often do they cancel and/or have to re-schedule?
  • Do the cleaners follow instructions?
  • Do they do deep-cleans or only surface cleans?
  • Does it ever seem like they cut corners?
  • Is laundry, linens, dishware, etc., cleaned and handled respectfully?
  • Are they honest when something is accidentally broken?
  • Do they bring their own cleaning products?
  • Are they committed to eco-friendly products?
  • What’s the most unusual request you’ve had for them, and did they come through for you?
  • What other services have you used the company for (many house cleaning companies offer additional services such as window cleaning, roof cleaning, pressure washing, light moving, holiday decorating, etc. so it’s good to compare these “extras” between potential companies)?

If one company charges a little more than another, but their references seem to be more positive – the extra expense is probably worth it.

Does the company run criminal background checks? The idea of a criminal background check is great, and many cleaning companies run a standard background check on their employees in order to make sure they don’t hire anyone with a criminal record. However, not all background check services are created equal so a “clean” check doesn’t necessarily mean the employee is honest. On the other hand, if a company doesn’t run one, and you are concerned about your family’s valuables or personal information, it is worth it to speak to the owner about running checks on any cleaners who have access to your home, security codes, etc.

Looking to use a Seattle-area cleaning service that is trustworthy, responsible and has a decade-long track record of satisfied customers? Schedule a consultation with Proman WC and we’ll be happy to give you a long list of current references. Give us a call at 425-908-9121 or 510-478-4880, or email us: promanwindowcleaning6@gmail.com.

5 Things to Check Before Hiring a Window Cleaner

Could your windows use a little sprucing up? Window cleaning is one of those chores that easily moves to the bottom of the “To Do” list weekend after weekend. And yet, once they’re finished, you’ll be amazed at the difference clean windows make in terms of your home’s curb appeal and improving the interior views of the outside world. Clean windows also enhance your home’s natural lighting.

All of the above make it worthwhile to invest a little time in hiring the right window cleaning company – one that is reliable, shows up on time and can be counted on season after season, and year after year.

Complete These Items Before Hiring a Window Cleaning Service

Hiring the right company requires a few different phone calls and a small question/answer question. It will be more than worth your while and, in most cases, you’ll hire a window cleaning company who offers other odd job services your household can benefit from.

Here are some questions to start with:

  1. What do you do to ensure the safety of your employees? Ladder accidents are one of the leading causes of injury for window cleaners, so you want to hear that the owner or manager provides regular climbing and ladder safety education/training to company employees. Upper stories and hard-to-reach windows may require workers to access the roof, which entails tie-downs or the use of lifts, which add an added layer of safety precautions to the mix.

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    What Questions Should I ask Before Hiring a Window Cleaner
  2. Do you clean blinds? Most companies will clean your blinds for an additional fee. It’s worth paying it if you can afford it. If the fee for cleaning blinds is outside of your budget, clean the blinds beforehand or all that dust and grime can shake off, marring freshly cleaned windows.
  3. How much extra is it to clean screens? Some companies include screen cleaning in their service fee because clean screens keep windows clean for longer. However, others charge a nominal extra price that is well worth it since accessing screens, cleaning them and reinstalling them is much easier to do with the proper equipment, and at the same time as the windows are being cleaned.
  4. Do you have references? Experienced window cleaning companies should have a long list of references, both residential and commercial, that they are ready to hand over. Then, take the time to contact several of the references to verify they’re valid, find out how long they’ve used the service and to answer other pertinent questions regarding timeliness, invoicing and billing, whether estimates were comparable with the final price, the trustworthiness of the employees, etc.
  5. What other services, if any, do you offer? Because of the equipment required to wash windows, it makes smart business sense to expand a services menu to include things like house cleaning services, gutter and roof cleaning, moss removal, pressure washing and other odd jobs. As a result, many companies that provide window cleaning services also offer an array of other services to their clients. Combining services may allow you to benefit from bundled pricing, which can save money while getting more of your seasonal “To Dos” out of the way.

Looking to hire a window cleaning service here in the Northwest? Contact ProMan WC. 425-908-9121 or 510-478-4880. We’ve provided reliable window cleaning, housekeeping and other general odd job services for more than 10 years and have a very loyal clientele. References are never a problem. We look forward to making your life a little easier.