When most people hire a house cleaner, they focus on two things:
- What do they cost?
- Will they do the job right?
However, there is a third element that is much more important than either of those two: Are the house cleaners trustworthy?
Checking a House Cleaner’s References is an Important Part of the Hiring Process
Here are some of the things you can do to make sure you hire a house cleaner that gets the job done to your standards and can be 100% trusted to have up-close and personal access to your home or business’s contents.
Contact the references they provide. Yes, taking the time to call or email references can be inconvenient, but it’s a lot less inconvenient than paying for cleaning services that aren’t up to part or – in worst case scenarios –pressing charges when valuables are stolen or sensitive personal information is compromised.
DO ask the cleaning service’s owner for at least three to five references, and then DO take the time to contact each and every one of them to ask the right questions (more on that below).
Ask for current references. Often, cleaning companies throw together a list of references and then never update it. Since the turnover rate for cleaning employees is relatively high, the quality of the services they provided three years ago, a year ago or even two months ago may be a far cry from what they provide now based on who comprises the employee roster. Make sure all of the references you speak to are currently using their service or else the references are completely pointless.
Ask the right questions. Don’t just ask, “Are you happy with Company XYZ’s cleaning services?” Get down to the nitty-gritty. The answers to some questions may be more important to you than others, but things to consider include:
- Are they timely?
- How often do they cancel and/or have to re-schedule?
- Do the cleaners follow instructions?
- Do they do deep-cleans or only surface cleans?
- Does it ever seem like they cut corners?
- Is laundry, linens, dishware, etc., cleaned and handled respectfully?
- Are they honest when something is accidentally broken?
- Do they bring their own cleaning products?
- Are they committed to eco-friendly products?
- What’s the most unusual request you’ve had for them, and did they come through for you?
- What other services have you used the company for (many house cleaning companies offer additional services such as window cleaning, roof cleaning, pressure washing, light moving, holiday decorating, etc. so it’s good to compare these “extras” between potential companies)?
If one company charges a little more than another, but their references seem to be more positive – the extra expense is probably worth it.
Does the company run criminal background checks? The idea of a criminal background check is great, and many cleaning companies run a standard background check on their employees in order to make sure they don’t hire anyone with a criminal record. However, not all background check services are created equal so a “clean” check doesn’t necessarily mean the employee is honest. On the other hand, if a company doesn’t run one, and you are concerned about your family’s valuables or personal information, it is worth it to speak to the owner about running checks on any cleaners who have access to your home, security codes, etc.
Looking to use a Seattle-area cleaning service that is trustworthy, responsible and has a decade-long track record of satisfied customers? Schedule a consultation with Proman WC and we’ll be happy to give you a long list of current references. Give us a call at 425-908-9121 or 510-478-4880, or email us: email@example.com.